I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. You dont need a tag either but you will need your Id for all returns. Sales clerks are not friendly and management is generally unhelpful. I would At ross, you may be able to return a product regardless of whether the receipt is present or not. No need to present ID or a receipt or sign anything. There must be some sort of demerit system against the employee if they issue a VALID REFUND. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. I bought jeans for $30 and returned after 30 days without a receipt. You can check the backside of your receipt to know the same. She then threw the items at me and knocked over a suitcase I was returning and said Tried multiple times to return them for IN STORE CREDIT and no one will accept them. I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. By the way, my mom is 84. Layton - you've lost my business. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. She then tells me to try to sell them on let go. Ross can you please help me out? Do you need to return at the Ross you purchased at or can return at different Ross? Ross reserves the right to refuse or accept the returns made by any consumer at its stores. Again, the return wasn't denied. If you really paid attention to what it says you wouldn't be having to write here. I also explained that I loose these papers easily. I have never had a problem in the past getting just store credit. We and our partners use cookies to Store and/or access information on a device. I wrapped the gifts for her and removed the Ross tags with the prices on them. Ross is a great discount store, be a smart buyer! At the end of the day the Manager nor her team cared. WORST RETURN POLICY EVER!!! I tried to return items bought for my daughters room makeover. I'm trying to return 2 unused items from Ross within the 30 day policy at the store in La Verne where I bought it. I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. In the event you used multiple forms of payment, your refund may be issued across all payment meth. I was really disappointed in the managements way of rudely handling this. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. I purchased a "leather" belt for my son. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. Also who cares if someone knows your divers license number, that os not sensitive information. Another cashier came up and handled the long line. You DO NOT need to return items to the same Ross store where you bought them. Happy holidays, I hope this was helpful in answering some questions. She made up in customer service what this manager did not have. This is not as an insult to anyone, it's just company policy. 30 days is too little time. If the product becomes faulty after wearing it then that is your loss. I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. She explained that October has 31 days. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. I tried to find something to buy for the amount of 23.00 dollars could not find anything. Return Credits. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). Never again will I go back ever and will make sure to spread the word on this terrible ran store. By the way, my credit is excellent and I have plenty of funds in the bank. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". I bought a pair of shoes for my son. Completed transactions Refunds for completed transactions with online or in-person merchants usually take up to five business days from when they are issued. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. I bought two tops made of the same material but didn't not check for problems with them. Consider this when purchasing fragrance. Wife bought a pair of shoes at Ross over 9 months ago. I would always prefer to get a refund but I'm okay with a store credit. If you need a refund, you must contact the merchant to process the request for a refund. -Any free-standing credit card processing unit or Point of Sale system. It's been 2 business days and still no refund what do I do. I am waiting for Ross to return my email about what company does collect this info. Our guide will cover everything about the Ross return policy. I think I have a receipt. I am in fact grateful to the owner of this website who has shared this fantastic I have been shopping at Ross since I was 18. The bank cannot issue an immediate refund to your debit card because the process is instant, and your money is no longer there. I was reading some of the other post and just would like to comment on some of them as far as returns. Although I saw the 14.99 shorts, mine came up as clearance to .49. It was too cold to wear. If you do not have the tags, it may be hard for us the verify the item on the receipt. Essential; Dvd Little; Aunt cathy for ross debit cards. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. If the tags are off and you don't have your receipt your damn problem. If you don't like it then shop somewhere else. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. Can i ask why or should i go back and lt the store know. Our product mix is very broad and diverse. I do a lot of shopping at Rossor at least I used to. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. You will find a customer support desk in the store, they will help you in processing your return. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. To maintain our great prices, we keep all aspects of our business simple. On the 21st of January I went to return a shirt for 5.00 dollas to get a store credit as I did not have the receipt. Now I'm angry why did she lie to me. All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. Keep in mind.l, by store policy the limit is $50 without a receipt. Needless to say I threw it away and wasted my money! Now I know the reason all my neighbors do not want to visit that store! (Mgr was rude & had attuitde as well. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. As well as checks. This could be your state photo id, drivers license, passport, or military id. How long does it take for the money to be put back on the card after a refund has been made at Ross? Swimwear and lingerie should be returned with the original ticket attached. cause I won't return to this particular store. 2. They said no, unless I have a store receipt or proof that they were bought there at the store. I shopped at Ross and picked up a couple items. Assocyou suck. Why would you have a manger in a store that cannot make decisions. You want cheap stuff but and you call them crooks but in reality its not. I went in to the store right after work and selected two Bamboo Pillows. I would like to know if I could exchange some gifts I got from Ross. I am very disappointed with my experience. Dont worry. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. Can I return them? I tired on the costume and it didn't fit. I asked the cashier and she said "the machine wanted it." 13. Lets get started. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." I am a Ross employee. I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. Tap debit card. So i actually work for ross & i just have to say following the rules doesn't always work. Your return the gift cards cannot return money by visiting our business insider, ross return policy debit card! I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. Having a receipt will marginally increase the chances of your return request getting accepted. I am another Ross employee that explain some issues stated here. Is it possible to return your clothes to a different Ross? They advised that they could not make the adjustment. I believe you liked the article and found what you were looking for. What if I return my products after 30 days? First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. Ross accepts returns at their store for most of the items purchased from them. I said what about me? If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. I bought a bottle of mens cologne yesterday. I always keep my receipt. Your refund will be processed via your original payment method. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. Email: whitefish bay property tax records. How long does it take? My mom returned a gift without a receipt. I should've get lamp at ikea. I brought the shirts back with all of the tags and the original receipt. I bought a pack of hangers there. That is absolutely absurd to me! Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. By submitting this form, you have read and agreed to ourTerms of UseandPrivacyPolicy. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . In some cases, they may take up to 14 days. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. From toys to clothes to home goods to electronics. 7. Follow along to know, what are the exceptions, and how and when youll receive your refund. Can I order items online from Ross Dress for Less? Never had an issue with hundreds of products bought at Ross till today. Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive . I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? You can call Customer Service number 1-800-335-1115. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. After locating your nearest Ross store, pay a visit to that store. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. You will only get angrier if you continue to rely on that. However, I have never had a problem with returning merchandise at all. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. The tags are still on and everything. So, I wanted to exchange but cashier didn't let me. So I'm out the total of 23.00 dollars. Before you get the refund of the product, your refund will pass through a system verification (i.e. I don't bring worn and damage clothing and I always keep my receipt with me. You will receive a refund as a store credit or can also choose to exchange the item at its current price. Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. Does Ross Dress for Less accept resale certificate? Is this The crook can then download the data and make a copy of your debit card he can use anywhere he can swipe it. I have worked in the retail industry and know a bit about returns for many stores. When I got home and opened them it was to my attention that they were broken! You can also opt for store credit if you would prefer. Follow the below-mentioned step-wise guide to make a successful return. Kudos to the staff in Farmington. The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis. After only having it for one day.really???? For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. Require. Remember any broken or damaged items can't be returned. If you WASH the article it becomes non-returnable. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. Accompany the products with the original purchase receipt. The cashier was asking for my ID. I had save my receipt I waited for the longest time on line. Host Of. Therefore, the cashier deducted $24.99 from 60.92. *Required Fields. You can do the contactless payment options as well for more safety. I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange. You can ask for an exchange only if the software turns out to be defective. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. I couldn't find the receipt. Walmart Standard Return Policy. The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet. So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldnt be an issue. Yes,all that without a receipt, it is just a matter of time. UGH! Release. I said what??? I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. It's funny a lot of people, don't read the back of the receipt! I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). store without the unnecessary long wait time and have a store that cares about customer service! Their explanation was that it was their policy, just like that! They wanted to know if that would be an issue. Have never returned anything and we have shopped there for at least 2 years. Be sure you really want what you are buying or you may be stuck with it. My Godwhat happened to customer service? It's not rocket science. You might be wondering why your purchase goes through immediately, but the refund takes longer? She balles up the gown in the same bag as the shoes. (The discount is nontransferrable and the customer must be present to receive the discount.). The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. I am not about to look up the items on this long receipt. UCO BANK-Debit Card Policy Page 1 of 6 DEBIT CARD POLICY 1. Than you for listening. All merchandise is representative of the merchandise carried in our stores. It states no such thing. But before i tried to returned them she wanted me to purchase my other items first. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. When I got home, he tried them on and it was too big. So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. If you want to rent something find a different store to shop at. 8. Refunds will not be given on software that has been opened. I need to return some of these items and this is one of them. I went back to ross with my receipt they told me I couldn't return it because they have been used. The people waiting behind me where not happy as well. I have purchased a pair of white boots from Ross's. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. The saless person said No they don't refund cologne. You will get your refund in the same form as the payment method. I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. It is an instrument that can be used to: Avail of banking services such as cash withdrawal, balance enquiry etc., from any ATM and Micro ATM. The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . At that same time, I returned the color of towels I would not be keeping. Manage Settings Ross gives you until January 31st to return all items purchased between December 1st 31st. Having a receipt will marginally increase the chances of your return request getting accepted. I want to return an item but I no longer have the original card because I got a new one. Debit cards using PIN will receive cash. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. Returned it in bag with all tags and the receipt same day . So, I wanted to exchange but cashier didn't let me. 2) keep your receipts have all ross receipts in one place If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction.. So they really don't lose too much revenue when items are torn, broken or destroyed. Also why Marshall's makes more money than Ross. 15. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. Manager Tells Me I Need My I.d. WOW! i also have my receipt but dated back from 2019. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. 12. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? Still, where is my $2.24 or $2.25 tax return?!?! I said please explain to me how you count your 30days. My son just bought some Guess men's cologne and opened it in the store. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. I dealt with three employees, one of which was the manager. Because I only buy name brand items, I've never had a problem with the quality of the clothing. You can either ask for an exchange or a refund in return for your product. Email: el vado lake rv resort. Really the worst experience ever! Agreed with below comment 100% they should really I printed my bank statement proving that I had purchased the purse on Saturday. We no longer can do exchanges on name brand items. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. How are you going to deny me an exchange when all of the tags are attached to a gift item? I called BS and made them hive me the full refund. I always plan on a store credit when I return items. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. We can't take back a dress after you've had your fun with it because we can't sell it again. I buy at one and return to another without any problems. I have made plenty of returns with no issues. 5. 14. I was never told I could not return an item that had been marked down. Have you ever returned something at Ross before and not received the tax return? After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases. In California, Ross Dress for Less Gift Cards with balances less than $10 are redeemable for cash. I bought an $90 purse but was undecided if I was gonna keep it since it was pricey and didn't absolutely love it ..I found a purse I loved bought thinking I'm going to return the Ross purse ..little did I realize about this absurd return policy of only store credit if over 30 days.!!! Minimum For. I had a really bad experience today in Ross on Limestone, Pflugerville ! Note: Pack your product properly with all the components that originally came with the product. Is a Ross Dress for Less catalog available? Where can I find information about resources available to Associates. He stated on the back of the receipt. Carolina. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. Thank you. Before you know it, I will drop Ross like I did Kohls when they ripped me off after Callback tomorrow and speak to someone else. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. I went in to the Ross in Hemet California today to do a return. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. If you've lost the credit or debit card the refund is supposed to go back to you on, contact the card issuer for refund information. BETTER FOR ME! Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. Here's what you'll need to ensure the return goes smoothly: Debit or credit card. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! I really feel like the manager just did not want to take the time out she was very unfriendly. Warning - do not shop at the Layton Ross store. 16. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real Debit Card Return Policy If you have the receipt from the original purchase and the returned merchandise is in good condition you have a 5050 chance of getting cash It will be store policy. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. If the tags are missing and no receipt, NO REFUND. Ask me why I do not know, that is a corporate question. I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost). At TJ Maxx when you return for another size they just wave you through. It's my money and I have the right to return which ever item I am not pleased with. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. But will call someone smart enough to show the nike policy. article at here. Don't waste ur time. She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. The very step you need to take is to visit the. Another associate came over to assist her. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. You can return items after 30 days, but you will be refunded to you as store credit. A refund must never exceed the original payment amount. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. ANY item you return, it is important to always keep track of your receipt and the price tag. He tried them on in store and liked them but when he wore them outside they were not as comfortable. Ross is a California based discount department stores chain, targeting middle-income households. Ross uses this step to monitor any fraudulent activity and return policy abuse. I bought 3 dresses 2 weeks ago. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in.