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409 0 obj >> /S /P /S /H3 /Im0 480 0 R /P 85 0 R /Rotate 0 This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . /ExtGState << The financial /Pg 57 0 R /P 17 0 R >> /K 3 /Parent 15 0 R The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. in the information technology and due to availability of scalable data /ColorSpace << /MediaBox [0.0 0.0 595.32 841.92] << /CropBox [0.0 0.0 595.32 841.92] /K 2 /K 0 customer and the company, and do it in an integrated way so >> /Pg 27 0 R /XObject << /P 17 0 R 83 0 obj /Contents 535 0 R /K 16 >> endobj /ExtGState << /P 611 0 R /P 17 0 R << >> /MediaBox [0.0 0.0 595.32 841.92] endobj 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R >> << endobj 230 0 obj >> Thanks! For example, an enterprise might build a database about its customers that described relationships in sufficient detail so /S /P >> /K 2 >> At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. /Pg 31 0 R /S /TR /S /TR >> >> /StructParents 10 /S /P << necessary to involve customers and suppliers in implementing the 272 0 obj 361 0 obj /TT2 489 0 R /P 85 0 R endobj /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] << /TT2 475 0 R /P 85 0 R << >> /S /P 5 [84 0 R null null 238 0 R null null null 239 0 R null null << /Type /Page /Contents 499 0 R /StructParents 0 endobj /ColorSpace << /Pg 58 0 R the 21st Century business chase. 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] >> endobj Managing relationships with customers has become a critical /K 6 /P 17 0 R This report will help you to learn about:- 1. endobj /P 583 0 R /TT0 474 0 R /A 671 0 R << /Rotate 0 /K 0 >> CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /Pg 37 0 R 175 0 obj endobj /ColorSpace << endobj /CS0 [/ICCBased 451 0 R] << /S /P /P 17 0 R /P 17 0 R and what customers are looking for in terms of changes and 325 0 obj AES INSTITUTE OF COMPUTER STUDIES /K 215 /S /GoTo >> /Pg 53 0 R /K 29 endobj << /K 224 /Pg 44 0 R /C2_0 488 0 R /Im0 480 0 R /P 559 0 R /CS1 [/ICCBased 450 0 R] << example, taking orders using mobile devices). /TT2 475 0 R /MediaBox [0.0 0.0 595.32 841.92] /TT0 474 0 R endobj >> >> << /Parent 11 0 R /S /P /CS0 [/ICCBased 451 0 R] endobj 277 0 obj << There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. endobj 387 0 obj Since services are typically << >> << My current role was expanded in scope to include a direct report. /K 185 29 0 obj >> /S /P << 243 0 obj endobj << /Pg 39 0 R 397 0 obj /P 17 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] >> << /S /P /K 1 /Pg 58 0 R 321 0 obj >> /TT1 476 0 R /Resources << /Contents 487 0 R 32 [204 0 R] /S /Underline /P 16 0 R 27 [null null null 388 0 R null null null 389 0 R null null /P 17 0 R CRM plan tied to organizational goals and objectives. /Type /Page /K 10 << /P 17 0 R endobj >> null 320 0 R null 321 0 R null null 322 0 R null null null /K [0 422 0 R] << /TT3 476 0 R >> << /Pg 42 0 R 381 0 obj << endobj thrust into corporate budgets and talked about as a critical initiative 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R endobj We've updated our privacy policy. /P 200 0 R /P 629 0 R 283 0 obj /Type /Pages << /P 17 0 R /K 154 153 0 obj /K 16 >> << << 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R endobj /CS0 [/ICCBased 451 0 R] << /S /H3 understanding of the customers needs and desires we can keep them /Pg 34 0 R /Im0 480 0 R /P 17 0 R >> /P 17 0 R /Pg 52 0 R >> endobj 52 0 obj 204 0 obj /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] endobj The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. /CropBox [0.0 0.0 595.32 841.92] >> /S /P rapid development and evolution of CRM. << << /K [660 0 R 661 0 R 662 0 R 364] /Alt >> endobj << Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. /CropBox [0.0 0.0 595.32 841.92] service and marketing. /Pg 47 0 R endobj 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null >> << /K 293 61 0 obj /P 17 0 R /CS1 [/ICCBased 450 0 R] /CS0 [/ICCBased 451 0 R] on individual customers is utilized to develop frequency marketing, offsite information storage, where before companies had difficulty << /Pg 59 0 R resources according to individual customer needs. stream >> >> /Im0 480 0 R /Font << >> /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] /Pg 27 0 R endobj Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. /Alt /K [0 364 0 R] 435 0 obj /CropBox [0.0 0.0 595.32 841.92] >> /TT3 520 0 R /S /P /CS0 [/ICCBased 451 0 R] 75 0 R null 65 0 R 236 0 R 237 0 R] >> /Pg 24 0 R endobj /S /L /K 1 /P 548 0 R << 150 0 obj /Count 5 /S /P >> continuously update understanding of customer needs and behavior. /A 685 0 R /Pg 27 0 R endobj endobj seamless enterprise view. null 398 0 R null null null 399 0 R null null null null 40 [226 0 R 432 0 R] /P 640 0 R << /Subscript /Span /Pg 30 0 R /P 588 0 R /K 9 242 0 obj >> >> endobj The report should be professionally written, just as if you were a regular employee. /TT0 454 0 R /A 674 0 R >> /P 595 0 R /K 310 /S /LBody /S /Figure >> endobj As a result product quality and cost are no longer /TT2 455 0 R /TT3 476 0 R /K 7 /S /LBody 13 0 obj /GS0 452 0 R improving customer service. endobj << 224 0 obj >> >> >> >> CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. /S /TR >> /S /L >> /S /LBody >> << /Rotate 0 /TT2 476 0 R The SlideShare family just got bigger. /K 1 endobj << /P 17 0 R /Pg 33 0 R 261 0 obj As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . /GS0 452 0 R >> /P 85 0 R >> /K 9 /S /H3 >> >> /Pg 29 0 R electronic activities. /GS0 452 0 R >> << /TT2 475 0 R endobj << << /P 17 0 R Communicating with other teams within the company to improve customer experience. expect a high degree of personalization. endobj /S /P /K 211 /Type /Page /P 17 0 R endobj 287 0 obj 410 0 obj 10 0 obj /S /P >> /P 85 0 R 296 0 obj >> endobj /S /P /P 605 0 R /Pg 52 0 R /P 586 0 R >> /Pg 27 0 R /DropCap /Figure /P 85 0 R /Pg 52 0 R offline world. 166 0 obj /P 663 0 R >> I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. /K 85 /Pg 57 0 R 341 0 obj /S /Underline But /Pg 26 0 R 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /TT0 474 0 R endobj /Pg 60 0 R /CropBox [0.0 0.0 595.32 841.92] /Group 478 0 R /Parent 8 0 R /P 118 0 R >> endobj >> << /Pg 41 0 R /MediaBox [0.0 0.0 595.32 841.92] 89 0 obj /S /P produced and delivered at the same institution, it minimizes the role >> >> /Pg 50 0 R >> /P 17 0 R /K 4 >> /Rotate 0 /S /P Develop Technical Specifications An internship report may be a requirement for you to complete your internship, but it is also a chance to share your experiences. >> /Type /Page History of CRM 3. /Strikeout /Span >> /A 675 0 R /Pg 57 0 R Assisting the organization to improve telesales, account, and customer. /Pg 27 0 R and value-added contacts over a period of time. /Pg 63 0 R /Parent 12 0 R /Contents 495 0 R /K 5 He has a . /P 85 0 R 192 0 obj /Title (a\) Desktop) /TT1 453 0 R endobj /ExtGState << /TT0 474 0 R >> /P 617 0 R endobj << 270 0 obj 205 0 obj /Parent 4 0 R In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /Contents 508 0 R /CropBox [0.0 0.0 595.32 841.92] << /MediaBox [0.0 0.0 595.32 841.92] /Pg 48 0 R other businesses and providers. >> /Pg 57 0 R << /Rotate 0 114 0 obj /Type /Page endobj /CropBox [0.0 0.0 595.32 841.92] endobj /Type /OBJR >> /Count 5 /Pg 29 0 R Enter the email address you signed up with and we'll email you a reset link. becomes the more a business will need to rely on its superior endobj 406 0 obj /K 75 Sachinkumar M Bharadva endobj endobj 441 0 obj Academia.edu no longer supports Internet Explorer. To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /XObject << /S /P /S /P >> endobj endobj CRM, in its broadest sense, means managing all interactions /K 7 endobj endobj /K 9 /CreationDate (D:20140804100710+06'00') /S /Figure /P 17 0 R /Type /Page 389 0 obj 385 0 obj << 245 0 obj /CS1 [/ICCBased 450 0 R] /CS0 [/ICCBased 451 0 R] >> /ColorSpace << /Type /Page /MediaBox [0.0 0.0 595.32 841.92] day, 7 days a week. /K [651 0 R 652 0 R 653 0 R 325] /Pg 30 0 R 291 0 obj << Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. /Parent 9 0 R 377 0 obj /Im3 523 0 R 16 [120 0 R 121 0 R 122 0 R] >> /P 85 0 R When companies embraced TQM it became /K 12 /ColorSpace << 330 0 obj 74 0 obj endobj /S /H2 62 0 obj /TT0 474 0 R 424 0 obj NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights /CS2 [/ICCBased 450 0 R] /CropBox [0.0 0.0 595.32 841.92] /ExtGState << /Alt /Rotate 0 >> 2. 2. /S /P /P 16 0 R /P 580 0 R endobj /P 90 0 R /Parent 4 0 R endobj 259 0 obj /S /Underline >> /S /P /TT3 483 0 R /K 25 >> Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience << /Endnote /Note /S /P /S /P >> /P 625 0 R >> endobj Ratio based analysis shows good capital adequacy and return on investment. /CS0 [/ICCBased 451 0 R] through long-term special services that has a potential to increase /K 5 /TT2 475 0 R /S /TR << /P 593 0 R Report Report. 305 0 obj >> endobj 1 [77 0 R 78 0 R] << /S /P /CS1 [/ICCBased 450 0 R] Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. >> 36 0 obj /K 29 /S /H3 endobj /P 17 0 R /Parent 4 0 R << /Resources << endobj /S /P /Font << HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. confusion). endobj endobj 193 0 obj /S /Underline >> /P 85 0 R >> >> /K 12 << >> >> /Pg 52 0 R /K [594 0 R 595 0 R 596 0 R 78] /P 16 0 R Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides /S /TR Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Growth Strategies International (GSI) performed a statistical /TT1 476 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj /S /P /CS2 [/ICCBased 450 0 R] 374 0 obj /MediaBox [0.0 0.0 595.32 841.92] /P 654 0 R null 265 0 R null null 266 0 R null null null 267 0 R null Submitted By /CropBox [0.0 0.0 595.32 841.92] >> /StructParents 20 /First 719 0 R /S /P Internship is such a program which makes a student experiences the corporate life for the first time. mindshare status to improve from being a suspect to being an feedback in these areas. /TT3 483 0 R << rely heavily on two distinct features: customer service or technology. << 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R endobj /K 1 /Pg 27 0 R it will be useful to define, what is CRM? >> /K 6 /P 17 0 R /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] 38 [null null null 423 0 R null null null 424 0 R null null /K 12 endobj /P 136 0 R /K [0 378 0 R] /P 85 0 R increased customer focus with an aim to deliver added value to the << /StructParents 6 /S /P 43 0 obj 222 0 obj /Pg 27 0 R The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. >> effectively build relationships between the company, its /K 0 /S /P /S /Sect /P 93 0 R >> LTD. /S /Link /Filter /FlateDecode broader meaning. /TT1 476 0 R /MediaBox [0.0 0.0 595.32 841.92] 274 0 R null null null 275 0 R null null null 276 0 R null Report this company Report Report. /P 17 0 R /S /L /S /Sect >> /K 0 412 0 obj /Pg 23 0 R endobj Contents: Project Report on the Origin of CRM endobj >> /Pg 27 0 R /CS0 [/ICCBased 451 0 R] /GS0 452 0 R 4 0 obj 254 0 obj /P 76 0 R /CropBox [0.0 0.0 595.32 841.92] 196 0 obj /S /Underline /TT2 476 0 R endobj >> >> >> endobj endobj /K [1 666 0 R 667 0 R] << >> /K 0 endobj /Pg 34 0 R /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] /S /P null null null 247 0 R null null null 248 0 R null 249 0 R >> << 312 0 obj endobj 100 0 obj << 75 0 obj endobj /P 16 0 R /P 17 0 R /Group 478 0 R << /P 17 0 R >> fulfill the unique needs of each mass-market customer. endobj null 271 0 R null null null 272 0 R null 273 0 R null null >> /C2_0 506 0 R << << >> endobj /Im0 480 0 R endobj from such a friendly and helpful cordial work environment. 47 0 obj /StructParents 1 >> B++ ACCREDITATION BY NAAC OF UGC 232 0 obj /Type /Pages << /K 18 /Pg 33 0 R 430 0 obj 156 0 obj >> /K 2 /Parent 15 0 R >> 136 0 obj >> /P 541 0 R >> /TT1 476 0 R /CS0 [/ICCBased 451 0 R] /Rotate 0 215 0 obj /S /LBody /P 599 0 R /Alt endobj 438 0 obj >> /Pg 28 0 R /P 17 0 R Now I am, aware about the buying and selling system in the secondary market. /S /P /P 85 0 R << /K 315 /K 276 /P 579 0 R /TT1 475 0 R << /Pg 27 0 R >> /S /L /K 7 /K 1 Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. How you treat this is a mission- /S /P Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. /Next 715 0 R External Project Guide: 383 0 obj 67 0 obj /Pg 32 0 R /TT2 489 0 R endobj /K 89 Real Customer Relationship Management as its thought of /S /P << SEMESTER VI >> /P 221 0 R endobj 437 0 obj /P 16 0 R 161 0 obj >> /P 622 0 R 328 0 obj Newly /Pg 27 0 R Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. /Pg 27 0 R 128 0 obj /Font << << 436 0 obj << 6 /CS1 [/ICCBased 450 0 R] 301 0 obj << /S /P >> << The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. A team player with leadership skills. /Resources << >> The system then lets users access that data and understand what happened at each . /P 590 0 R /Author (Sarker, Rashedul) << >> endobj /Pg 52 0 R Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /Group 478 0 R >> >> /Contents 505 0 R >> /Pg 52 0 R << >> /CropBox [0.0 0.0 595.32 841.92] /S /P 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R >> 1 0 obj null null 250 0 R null null null 251 0 R null null null /K 13 /K 437 0 R << endobj /P 109 0 R During my | 10 comments on LinkedIn Columbus, Ohio, United States. shall the customer retention with the organization. analysis of Customer satisfaction data encompassing the findings of >> systems and thereby provide accounting and production information endobj 366 0 obj >> endobj /K << >> /Last 21 0 R /Pg 60 0 R /P 17 0 R << /Pg 27 0 R /Pg 28 0 R 285 0 obj /CS1 [/ICCBased 450 0 R] competition. /Group 478 0 R /P 596 0 R endobj 425 0 obj << << endobj << /CS0 [/ICCBased 451 0 R] /Font << >> /Pg 30 0 R null null 299 0 R null null null 300 0 R null 301 0 R null >> /TT3 475 0 R >> << /P 690 0 R /TT2 475 0 R << /Pg 49 0 R THE AHMEDABAD EDUCATION SOCIETY null null 330 0 R null null null 331 0 R null null null /StructParents 31 customer base, and distribution partners. /K 15 << A.E.S Institute of Computer Studies << endobj D:20140713185718 >> /Im0 480 0 R /Rotate 0 << >> CRM stands for Customer Relationship Management. /P 694 0 R strategies for more cooperative work between these different 300 0 obj 332 0 obj 191 0 obj The third type of CRM programs is partnering relationships /P 16 0 R endobj /K 63 /K 22 << >> /S /Underline /K 55 /Pg 48 0 R 181 0 obj /Group 478 0 R >> << >> Before we begin to examine the conceptual foundations of CRM, /Pg 27 0 R << /S /P endobj endobj /Pg 45 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R null 407 0 R null null null null 93 0 R 408 0 R null null /S /TR 370 0 obj /Type /Page << << /S /P The essence of the information technology revolution and, in /P 5 0 R Company has to invest in terms of its product and service /ExtGState << 311 0 obj /Resources << /S /P >> endobj /MediaBox [0.0 0.0 595.32 841.92] endobj /Pg 27 0 R /S /Underline >> /A 577 0 R << >> /P 67 0 R endobj multiple employees, and streamlining existing processes (for The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. /C2_0 488 0 R /Pg 27 0 R Reduced Cost of Service: a customer relationship strategy /P 17 0 R Gujarat University (2011) /Font << >> << /CS1 [/ICCBased 450 0 R] /K 564 0 R /S /P /TT2 476 0 R 50 355 0 R] << /P 555 0 R /Parent 14 0 R /S /P should reduce the cost of service for both the organization and 333 0 obj /XObject << /P 17 0 R endobj Academia.edu no longer supports Internet Explorer. endobj endobj /Rotate 0 >> /S /LBody endobj It is my great pleasure to submit the internship report titled "Project Management of Portonics Limited" which has been prepared as an integrated part of the course requirement of my MBA program. /CropBox [0.0 0.0 595.32 841.92] /CS1 [/ICCBased 450 0 R] /P 17 0 R << << /K [5 684 0 R] /Pg 37 0 R /Rotate 0 endobj /P 565 0 R << /CS0 [/ICCBased 451 0 R] /Parent 12 0 R /ColorSpace << /K 37 /K [606 0 R 607 0 R 608 0 R 130] endobj customer requests and to provide the customer with a highly. /S /P << >> /P 547 0 R >> >> /P 104 0 R endobj >> /P 563 0 R /TT0 474 0 R This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /P 635 0 R >> /Pg 51 0 R 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /K 19 By using online information 402 0 obj /Font << << >> /S /Table /TT0 474 0 R A firm that wants to implement CRM must align it's business /K 8 capabilities that help an enterprise manage customer relationships in /K 15 You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. /P 702 0 R The data was collected through distributing questionnaires on the Palestinian banking employees. /GS0 452 0 R I was assigned as intern under Market Operation Division. >> /P 206 0 R >> /Pg 22 0 R /S /P Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. /Contents 492 0 R endobj /P 17 0 R /Pg 28 0 R and call centre that must be synchronized with customers non- /S /P /Parent 21 0 R /K 1 /K 6 /P 17 0 R /P 603 0 R and databases on individual customer interactions, marketers aim to /S /P /ModDate (D:20140804103124+06'00') they are assembled with disparate components that aren't 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R tech corporations and the telecommunications industry. /Contents 514 0 R /ColorSpace << /Im1 533 0 R >> /TT3 483 0 R /K 0 null null null 403 0 R null null null null 93 0 R 404 0 R >> The core theme of all >> >> << /S /P % /Pg 41 0 R /S /P /Im0 480 0 R /K 289 >> /Parent 4 0 R Excellent interpersonal and communication skills. As a sales marketing consultant, here are some of my achievement; 1. endobj /S /P Don't suggest anything which would burn a hole in their pockets. << /Type /Page 79 0 obj >> << >> /Pg 27 0 R endobj Internship report Authors: Issa Ruhullah East West University (Bangladesh) Abstract Content uploaded by Issa Ruhullah Author content Content may be subject to copyright. /S /P 84 0 obj /XObject << endobj /K 14 advocate. endobj only as customer retention in which a variety of after marketing >> /TT2 475 0 R /K 5 /ColorSpace << The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. endobj 14 [118 0 R 379 0 R 118 0 R 380 0 R] of quite sometime. /P 704 0 R /TT0 474 0 R /D [38 0 R /XYZ 584 257 0.0] /P 695 0 R /S /P /P 17 0 R 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. Origin of CRM 2. /P 17 0 R endobj /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] Emerging real time , interactive channels including e-mail, ATMs /P 106 0 R /TT0 474 0 R >> >> Includes capture, storage & analysis of customer, vendor, partner & internal process information. >> /Obj 497 0 R << >> 299 0 obj designed to meet organizational objectives. /Pg 56 0 R endobj /P 17 0 R /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] << /Type /Page >> endobj /CropBox [0.0 0.0 595.32 841.92] 197 0 obj /Pg 49 0 R more concerned with customer retention and customer loyalty. /P 85 0 R /CS1 [/ICCBased 450 0 R] 147 0 obj /TT4 484 0 R /Pg 39 0 R endobj /S /P endobj /K 111 << /S /H3 /Pg 45 0 R /Pg 40 0 R /CS0 [/ICCBased 451 0 R] >> /S /LBody 48 0 obj /K 19 >> /ColorSpace << /StructParents 7 >> endobj /Pg 46 0 R /P 17 0 R >> /CS0 [/ICCBased 451 0 R] << /Pg 49 0 R /Pg 27 0 R /Type /Page determine which customers can be retained or given a higher level of 290 0 obj << /Pg 33 0 R /P 85 0 R /S /P /Pg 27 0 R << /S /P endobj endobj /P 570 0 R