Learn more. MARTA Transit; MARTA Service . Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Please be advised MARTA Reduced Fare Office Customer zip code, which is the password to access the automated system. When a return trip is needed, indicate the desired pick-up or drop-off time. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. Please complete the This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. 404-848-5826. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. MARTA Police (Emergency) 404-848-4911. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Parking Availability; Parking Fees; Key Parking Status; More. The fax number for Mobility Eligibility is 404-848-6900. Click here to download the Mobility/Paratransit Application. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Customers are required to secure their packages at their seats, as storage space on the bus is limited. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Standard fare is $4. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. MARTA Police (Emergency) 404-848-4911. The application allows for the following online: Employees can view and update personal information, submit . Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Lost Item Inquiry Formfor lost items. Yes, you can register your Reduced Fare Breeze Card and load it online at Customer Service. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. About MARTA. Indicate the type of mobility aid used, and if the lift is required. 2. Subscription service can be suspended for a maximum of thirty (30) days. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Atlanta, GA 30324. The application allows for the following online: You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Five Points Lost and Found Office is temporarily closed. 1. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Please make sure all personal items are safely secured and out of the way of other customers. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. 3. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Exact addresses of both the origin and destination. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Customer Experience. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. PCAs travel at no cost when accompanying the eligible customer. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Five Points Lost and Found Office is temporarily closed. The thirty (30) Minute Ready Window will begin at the stated Ready Time. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. (Across from Lindbergh Center station) MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Operators cannot make change. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). 404-848-5389, or mobilitycertification@itsmarta.com, Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. 404-848-5000 . This service is designed for customers who can use the fixed route system if an accessible route is available to them. If a card has been confiscated due to usage by any unauthorized property. Customers may also cancel via the MARTA website @ Customer Name (first and last) or Customer Identification Number. Vehicle number and operators name, if applicable Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. If service is to be suspended, the reasons will be provided.