Inspite of giving all the details, continuous email stating - send it in new format or send more information. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Fuck that, what a joke of an optional extra. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Worst website and app I have ever used!!! If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Wife tested positive on 13th. Attend participate in, take part in, use, or be present at. What to do?? I paid the additional cost in checkout for refundable tickets. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. I can not believe in this day and age HOW BAD this company is. Travel insurance and COVID-19: what you need to know. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Anyone can write a Trustpilot review. Years ago I did a few days temping at Tiketek. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. What will a Marketplace ticket look like? We missed the show! Voluntary relocation or where you are changing employer for a new role. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . An incident number or report from the Police or relevant traffic authority. I was certainly given the runaround by others who I had dealt with. Pleased to meet you, won't you guess my name? A copy of the letter requiring Jury Service. (Receipt required for Doctors note refund up to $100 or equivalent). Instead I was sent the PDF email after the show. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Any temporary relocation for work must be for a period of at least 3 months. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. They haven't responded to my emails! Was given tickets for Ed Sheeran concert as a gift. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. There is no customer service centre you can call, just an automated voice call telling you to email. Please also read the General Conditions of Refund. I find the app difficult to navigate. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. ProductReview.com.au has affiliate partnerships. Absolutely appealing customer service!!!!! The only reason people buy tickets from Ticketek is they have no other choice. . I want an refund, yet there is no way I can get it. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. You'd think that but I had the same shitty experience with them on this front. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App How totally useless. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? means weather where a Government Agency has issued warnings not to travel which mean. On-top of that you cant call anyone to purchase ticketsTerrible. Released a technology that is fully flawed just like the rest of the governing bodies around the world. If you've forgotten your account details, never fear we also . chevron_left, Availability & type of seating will vary & is set by the venue. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Youmade an unsuccessful request for annual leave for the date of theBooking. Not that they are necessarily wrong, but people often don't comment when things go routinely right. If could give a minus 10 score I would. We/Us/Our We are the Booking agent with whom You made the Booking. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. (Receipt required for Doctors note refund up to 50 or equivalent). Where You have not been physically examined by a Doctor prior to the date of the Booking. We also ensure all reviews are published without moderation. Are Refundable tickets offered on Gift Voucher sales? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. A police report confirming details of the theft. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Appalling service. How will I receive my tickets? So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. etc.WHERE IS THE ACCOUNTABILITY? Seven tries before I finally got my second choice of seats. Any vehicleYouplan to use during theBooking. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Ticketek is selling for the following venues only. I recognise the terms of service were available, but nobody reads those. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. I have been linked to your site from Ticketek.co.nz. etc. No reply emails or any form of communication. Attend participate in, take part in, use, or be present at. Any temporary relocation for work must be for a period of at least 3 months. Companies can ask for reviews via automatic invitations. Immediate household persons living together at the same permanent address. ?DO NOT BUY TICKETS FROM TICKETEK! Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. The phone message also contradicts itself. How insensitive is that. Can I use a Ticketek gift card or voucher? What should I do? 2023 ProductReview.com.au Pty. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? More Info. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. To read more about Covid-19 please visit our dedicated page here. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I've purchased a ticket and my event is tonight! I have contacted your Customer Service team but have not received a response. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. You may also wish to resell your tickets if you cannot use them. Where you cannot provide evidence that the person affected is within the. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Ltd. All Rights Reserved. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. :(, tails, they sent an email saying they has processed the refund. Buy guaranteed tickets for sold out events at a fair price. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Three years after buying multiple tickets for a cancelled concert I still havent received a refund. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Are Refundable tickets offered on Gift Voucher sales? These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. means a requirement to move address imposed on. Like. It goes against our guidelines to offer incentives for reviews. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Why are there multiple listings for the same event at different prices? Where You are the business owner or registered Director, or a member of Your family is. means an unforeseen circumstance completely outside. It's criminal and needs serious investigation. Is it cheaper to book online or through a travel agent? I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. There is not one good review about this dodgy company. (This can normally be obtained from the transport companys website). A police report or crime number to confirm the theft(Self-declaration not accepted). Armed Forces Naval Service, Marines, Army or Air Force. (This can normally be obtained from the transport companys website). Why should I buy from Ticketek Marketplace? Further details in the disclaimer. confirmation or our website for contact details. Forcing people to own smart phones is not giving people choice and freedom. Please also read the General Conditions of Refund. They do but its retarded. Conditions that are unpredictable and the event is more than two months in the future. If they mean no-shows, then so be it. Please comply with any stated ticket limit for this event. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. This is not an insurance policy. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Share. Anyone has experience getting refunds from them or have advice on what I should do here? You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. For many, international travel is back on the cards. IfYoudid not make reasonable alternative arrangements to Attend theBooking. I just resold a ticketek ticket on Tixel. Youmade an unsuccessful request for annual leave for the date of theBooking. Safe, Fast and Verified All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek.
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