I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. de C.V. We use own and third-party cookies to improve your experience on our website. Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Each park has its own price for the photos pass. Dear MexDreamer,First at all, we would like to thank you to choose Hotel Xcaret Mxico as your Home to enjoy your vacations. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. If it rains, can I cancel or change my date of visit? Outside Mexico. When I visited the Park I couldn't purchase my photos, can I still buy them? You must present official ID (IFE) with address in Quintana Roo. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. Presentation of a valid ID card at our counters is mandatory. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. No, we only accept IFE. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. If you purchased online you have access to the special ticket booth. 1.- Enter your download code. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Prices vary according to season. How do you remove the watermark from the photos? Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. All rights reserved. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. What is the minimum age allowed inside the park? On your PC or Mac the downloaded photo is automatically saved in the downloads folder. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. No, only TOURS include transportation departing from Cancun or Riviera Maya. Fill out this form and one of our agents will follow up on your request. Do I have to reserve for a specific date? If you buy multiple parks, the pictures taken at the hotel are included for free. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Most activities involve water and your camera might get wet. Yes, the activities in Xplor Fuego are designed for all family. 2.- A list of the albums that are included in your package will be displayed. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. Cabins, apartments, houseboats! Where I can store my personal belongings? Learn all the information in our Privacy Notice. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. What happens if I forgot my download code? Your previous content has been restored. Review tags are currently only available for English language reviews. The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. (I loved Fuego on my last visit). Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. If you want to check our current promotions, visit here. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. Dec 25 - Dec 26. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. It is important to confirm your transportation service at least 48 hours in advance. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. The minimum age allowed in Xplor Fuego is five years old. We use own and third-party cookies to improve your experience on our website. 282. How much time do I need to visit all the spots in the Park? The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Transportation airport-hotel-airport . Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. What is the maximum number of people allowed on the vehicle? 282. Yes, you can contact the photography customer service center By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. 2.- A list of the albums that are included in your package will be displayed. If you want more information about your transportation please call Customer Service. We stayed in a adult only area. Remember that cancellations are managed by the terms and conditions of the cancellation policy. Check the schedules and open hours of our attractions and shows. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? Mercado never disappointed and became a staple for breakfast. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Yes, activities in Xplor are all family-friendly. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. Their eco-integrating design and premium amenities make them unique. de C.V. | Operating hours: Monday to Friday from 09:00 to 19:00 Hours. If I do not have credit or debit how can I make my reservation? Are there discounts for teachers or students? 1.- Enter your download code. 282. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. If youre a minor, you can ask an adult to drive you. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. 17.17 mi from city center. A seven Zip-line circuit which includes the tallest in the Riviera Maya. 1.- Enter your download code. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? You must have at hand your bracelets, the number of your helmet, and the date of your visit. Carretera Chetumal-Puerto Jurez, Km. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. Outside Mexico. After 14 year's of marriage we finally made it to Cancun. You can post now and register later. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. Plus having free shuttles to all the parks was a major win that my whole family took advantage of. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Is there a discount for persons with disabilities? Due to the nature of the product we offer, you always have the possibility to view the photos. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. Fully refundable Reserve now, pay when you stay. We had zero issues with arrival. Changes are not permitted on the day of your visit. Children under 4 years free. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Chetumal-Puerto Juarez Highway KM, Km. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! This hotel features a restaurant, a gym, and a bar/lounge. In case of foreigners living in Quintana Roo, FM2 and FM3. Yes. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Nestled in a natural rock and among rivers. We dont recommend the use of flip-flops or Crocs. Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. Pasted as rich text. Stalactite River of 430 yards to swim inside ancient caves. Within Mexico. Sorry, we dont have Travel agents discounts in Xplor. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. Pick up at the airport could not have been easier. per night. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. Advanced purchase discounts may vary depending on booking date and dates of stay. Hotel Xcaret Arte is a homage to the best Mexican artist. Yes. If it doesn't, for their own safety, they won't be able to do the activity. The download code is valid for 30 calendar days from the date of purchase. Other services (ATM, WiFi and gift shops). Official ID of the visitor on the reservation (original). What is the time for pick-up at my hotel and where should I wait? . Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Great, vibrant, location. Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Thank you for contacting the Photo Department at Experience Xcaret. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. 5 floors in property. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. This change is valid only 24 hours in advance. There are a lot of things to do in the parks got adults and kids. Prices are subject to change without notice. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Am I obliged to participate in all activities or is it possible to choose some of them? If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Some activities call for physical strength. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. If you have an account, sign in now to post with your account. Service at every restaurant was never short of perfection. I already purchased my admission to the Park, but I want to buy other services. per night. Strike your best pose, smile and take as many pictures as you want during your visit. Promotion valid only on websites and Customer Service Centers. We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. Within Mexico. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. Prices vary according to season. Sorry, we dont have them on rent, neither wheelchairs nor strollers. Is the discount for Quintana Roo residents valid throughout the year? Do you have a special discount for Quintana Roo residents? Subject to availability. Paid for in US $ we received the hotel photos only. What are the payment methods to buy online? They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. Is there any type of refund and/or cancellation. 800 006 FOTO (3686) There are several options of payment depending on the currency chosen on our websites. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Yes, at the Stalactite River Swim, the use of life jackets is mandatory.
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